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Return & Policies

Return Policy- Unused and unopened items can be returned within 14 days. Completed labor is non-refundable. Special orders are non-refundable. Owner reserves the right to deny any return or exchange.

Warranty- Items purchased through Bespoke Automotive include a 1-year manufacturer warranty where applicable. Labor completed by Bespoke Automotive includes a limited lifetime warranty on workmanship for the original vehicle owner with proper installation paperwork. Installations that have been tampered with or altered by persons other than Bespoke Automotive will not be covered under warranty. 

Thank You For Your Service- We would like to thank you by offering 10% off.

-Military Service Members/Veterans

-First Responders

-Education Professionals

Proper identification is required.

Key Drop- Usage of key drop requires prior approval. Customers must bring the vehicle a minimum of 48 hours prior to drop off for inspection and paperwork fulfillment. Failure to comply will result in uncompleted work regardless of payment or appointment status.

Promotions- Only official Bespoke Automotive promotions are excepted. Only one promotion can be used per item. Promotions do not carry a cash value. Promotions cannot be combined with other promotions. Promotions, either printed or digital, must be presented at time of sale to be redeemed. 

Convenience Fee- Card transactions will include a 2% usage charge. 

Shop Fee- All transactions, packaged or direct, will incur a shop fee of $2.50 per transaction.


Detailing- Details do not include a lifetime warranty on labor or product. Due to environmental and user interactions, we cannot provide a warranty on user vehicle maintenance of our details. Products and services dictating longevity duration's are only estimates and in most cases require specific professional maintenance or re-application. Bespoke Automotive is an Authorized Retailer of Chemical Guys chemicals and branded products.

Check In/Check Out- Bespoke Automotive is not responsible for vehicle owner neglect, misuse, manufacture defects, or recalls. Bespoke Automotive is not responsible for providing transportation before, during, or after your appointment. Prior damage to the date listed as check in, is the responsibility of vehicle owner. Damage found after the date listed as check out is the responsibility of the vehicle owner. Damage or vehicle abnormalities found after product installation must be found as the direct cause of such events for warranty repair. By authorization signature you allow Bespoke Automotive to gather photographs, recordings, video, and identification information listed above for internal/external non-identifying use. With authorization signature you agree to the results of the vehicle inspection, description of work to be completed, to full payment found as the total prior to vehicle being released, and to full disclaimer listings. By acceptance signature, you accept the completed work as-is on date of check out, also accepting and acknowledging all mentioned disclaimers with agreement. You is in reference to the owner of the above identified vehicle and/or the person listed above with authorization/acceptance signature.

Hours of Operation

By Appointment

563.293.3636

Return & Policies

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